ORDERING
How do I order from your store?
Just send me your orders by using the online form on this site. I would love to hear from you so don’t hesitate to send me your thoughts!
Ordering & Lead Times: Please give me at least 5-7 days lead time to make your order and schedule everything. For orders over P2000, a 50% down payment will be required prior to order processing which has to be deposited into our BPI account.
Pickups: All our items are available for order & pickup in Cafe Ysabel in 455 P. Guevarra Street in San Juan for the meantime. We want to get our products to your pet in the freshest way possible!
Shipped Items: All our unfrosted items are available for order & shipping within Metro Manila for a minimal shipping fee. We use a courier that has a same day pickup & delivery service to ensure freshness. All shipped orders requires a prepayment before orders are made through our bank account in BPI.
Shipping rates: At the moment, our delivery service can only accommodate biscuit & biscotti orders to be sent further parts of the Philippines. The prices include the containers, shipping cost and a little tip for the courier. We will be in constant contact when you order and use this service.
Thank you and enjoy your shopping! 
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How did you learn how to cook for pets?
With a background in research and development, part of my job our school/restaurant, is to develop good recipes based on what our clients need and to recreate food that we have tasted in other countries. I hail from a family of chefs with over 35 years of experience in the food and beverage industry, I was trained to do research and development aside from food styling. My father is Chef Gene Gonzalez and Chef Gino Gonzalez and we own a “human” restaurant called Cafe Ysabel and Buenisimo. We have also been responsible in creating delicious and healthy recipes for people who have certain sensitivities with the aid of their list of restricted foods.
I have been cooking for my pets for a long time and I can say that cooking for pets isn’t that much different. There are certain things that pets can and cannot have, and we develop recipes according to this list (according to animal) to ensure that they have a delicious bite without compromising quality and good nutritional value. Of course, we work with veterinarians and have them test our products as well. This is to ensure the safety and quality of our products before they get to our clients.
Other than that, my Professional Culinary training and further culinary and pastry education / certifications helped a lot and of course, my love for pets. I come from a family of chefs who have established themselves in making good food for people, cooking food isn’t really a difficult task, developing them for special needs is what makes it interesting for me.
What is the process of developing your recipes for pets?
We are proud at the fact that all our food is made with human-grade ingredients. Depending on our food product, we review the restricted ingredients for the recipe (with the aid of a veterinarian and research about pet nutrition) and then we formulate a recipe according to these guidelines. We also make sure that each recipe has a health enhancing ingredient that is fit for the pet that’s going to eat it.
For our treats: we make the test recipe and first tasted by people prior to giving them to pets (according to studies, humans have a more developed sense of taste when compared to dogs / cats and other pets). Then our canine taste testers try them, and then our vets. Then we do sampling to ensure that our food appeals to more pets than just our circle. After this, we review the recipe. If it needs some improvement, we tweak it, if not, it is approved as part of our offerings.
For our food recipes are quite more complicated: We first decide the mix of ingredients with the approval of a vet, then we taste them. Then we send them to a lab to be analyzed for the proper content to meet the requirements of the pet. If it passes, then we have them tested by our pets. If they like it, we review the recipe, tweak what is needed and is approved as part of our offerings. This is a longer cycle and takes much more time and tests.
How did Whole Pet Kitchen start?
I began cooking for my dogs with the thought of giving them a fresh and healthy meal since I could remember, but it is quite time consuming and requires gentle cooking and the proper preparations and ingredient balance to ensure that your pet gets optimum benefits aside from enjoying fresh food. I have been a pet lover and owner all my life. And having a background as a research & development chef and a food stylist (knowing exactly what high quality food and careful cooking means!), this was the absolute perfect project. With the right research, a great amount of guidance from a few vets, as well as a lot of time spent in the kitchen developing, tasting (yes, I do taste these products before my dogs do!) and making sure that all the ingredients are safe and in the right amounts…the Whole Pet Kitchen was born.
When you say health enhancing ingredients, what does this mean?
A lot of natural ingredients out there are really good for our pets. Though a lot of these products are quite pricey, we do try to include them in our treats and food. These ingredients include (but not limited to): Certified Organic Virgin Coconut Oil, Moringa Oleifera, Sunflower Oil, Vitamin C, Honey, Chamomile, Turmeric, Parsley, Kelp, Yogurt, Brown rice, Gelatin etc. Research about modern, natural, pet nutrition as well as vet consultations have given us this roster of great ingredients. Still, every pet is unique, and some pets may have allergies toward even the most natural ingredient so talk to your veterinarian if you see that your pet is sensitive with certain ingredients.
Where are your food products made?
Our products are made in a human kitchen. Everything we use to produce our products are cleaned and are working properly just like the way we make food for humans. I am hoping to look for a commercial space someday to make a working bakery for more daily operations.
How do I store your products? Why do your treats have a short shelf life compared to other treats?
Because our treats are free from harmful preservatives, it is best stored in a refrigerator until later use (see the instructions on the label!). All our products contain labels that show you the exact ingredients we use, as well as the storage instructions. If you would like to keep our treats for longer storage you may store them in a freezer. We are very serious about freshness and food safety especially because it’s the owners who will be handling our products to give to their pets.
Our treats have a shorter shelf life when compared to other commercial treats because we do not use chemical preservatives. You may want to read up on the harmful preservatives that may included in the typical commercial dog food and treats you buy…these can greatly shorten the life of your pet. Our treats do not contain these harmful preservatives, you will never have to worry about learning what our ingredients are for because they are included in the typical biscuit you make at home. Our first priority is lengthening your pet’s life and making the quality of their life better, which is so much more important than making the treats last longer with the use of chemicals.
If you are interested in items that last longer without the need of refrigeration or freezing, our biscotti are the only items on our products that last quite long, it’s the method of cooking the biscotti that makes it live longer than most of our products.
Why do you have a pet directory in your site?
If you like pets as much as we do, then you understand how exciting it is for the owner as well as the pet to be able to be part of a family affair outside the home. Our pet friendly directory is a listing of places we’ve been to, as well as some places our research team has found that welcome our furry friends into their establishment.
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hi.. can u ship po here in la union? hehe.. would love t try po ung mg products nyo for my pet..
not at the moment with the muffins and cakes, but the biscuits pwede
Can you deliver muffins within qc area? Thanks
Yes we use a courier with a same day pickup n delivery service. We will just add a shipping rate to your order. P150 for the first kilo
Too bad I didn’t find your website sooner, my dog’s birthday has passed. Nice website! Find your gallery really cute! Do you ship in makati? I’m planning to order cake.
Do you have a sampler pack so I test which one will be mostly eaten by my Pom.