Our ordering process

within 24 hours:

Order is placed online by client
Client receives email confirmation with payment details
Client Receives SMS order breakdown

at Tue-Sun midnight

Client’s proof of payment is verified with online account, if verified, order is processed for dispatch. If not, payment will be reverified the next day MIDNIGHT.
Details of pickup/dispatch are sent through email reply from paid@wholepetkithchen.com

morning of dispatch:

client receives text reminder about order

Please be advised that by ordering through our online page you therefore AGREE to the following:

Rush Orders – these need a minimum of 2 days lead time, you will not be able to pick the day here on our site, so you should pick the closest day, choose RUSH order for pickup, settle your bill and then REPLY to our SMS order breakdown which will be sent within the day with your preferred date.

Your email copy of the order: After ordering from our site, an email copy will be sent to you through this website and contains a copy of your order. However, we do not consider this email as the FINAL details of your order. THE FINAL DETAILS OF YOUR ORDER CAN BE FOUND THROUGH OUR SMS ORDER BREAKDOWN. For further details/changes/info/final details regarding your order, you may wait for our team’s SMS order breakdown and make changes there by replying to the SMS. We always refer to the SMS order breakdown details for the final details of your order and for the confirmation of its correctness, kindly respond when you receive it in order to complete the ordering process.

NOTE: Your order’s payment needs to be fully verified through email on or before the DUE DATE (to be sent by the SMS order breakdown).

WPK’s Delivery Service Terms – By choosing our delivery service, you therefore agree to the following the conditions:

Delivery Terms & Conditions

Your delivery address is within Metro Manila only. * Deliveries are usually from 10am-5pm, we do not have timed deliveries due to the route of the outsourced service we hire. * Cakes must be fully paid 4 days before delivery day * Parking fees in recipient’s address will be chargeable to the recipient * Cakes leave our facility damage-free; potholes and uneven road on the way to recipient may slightly smudge the frosting. * We do not have meetups, the rider can only wait a maximum of 15 minutes. If no one is around to receive the items for you, it will be sent back to the store and your delivery fee will be forfeited. You will then need to have it picked up before the store closes. * We will not replace cakes that have been slightly damaged on the way to your homes.* If you’d like to be 100% sure about the condition of your cakes when you receive them, we would like to suggest pickups at our pet bakery in San Juan city. * Extreme weather conditions like floods may cause delays and rescheduling of your deliveries.

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